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Terms & Conditions

Welcome to Louise Heisel Copenhagen’s webshop.

By trading on my website you agree to the following conditions. It is therefore recommended that conditions be read carefully before acting on the website.



You can see my whole assortment of ceramics and handicrafts at the webshop. If you find something you want to buy, click on the item and then click “add to basket”. You can select “number” and put all the items in the basket you want. Want to see what you have in the basket, or you will go to the payment click on “shopping cart” in the upper right corner. Here you can see the total price, change the number, remove an item or empty the basket completely. You must enter your name, shipping address, phone number and e-mail when you order. When you press the “confirm” you also agree to my terms and conditions. Your purchase is only registered when you complete the payment and received an order confirmation from me.


All prices are in Danish kroner incl. 25% VAT. You should be aware that deliveries to countries outside the EU may be additional costs for customs, you will have to pay in connection with the receipt. These costs do not appear in your order confirmation.


Give a gift card to someone you care and can be used on the web shop or in our stores. As soon as we register your order / payment a voucher will be sent a code to the email enrolled under customer information. The gift certificate is a PDF file which you must print out or forward to it as to have it. Louise Heisel does NOT send the gift certificate physical

The gift certificate can be redeemed within 3 years from the date of issue. It is possible to use some of the gift card and save the rest for later use. Do you use only some of the gift card, you will receive a credit of mail.


Louise Heisel Copenhagen currently receives. no online payment, but such a payment solution is underway. When you receive the order confirmation you will pay either by mobilepay transfer or account transfer. When the product is shipped, I send an invoice to the specified address.


Do you want to cancel your order, you must immediately contact me at or +45 41,176,928th


If the item is in stock, delivery will usually be within 1-5 business days. However, please be aware that there may be longer delivery time of the products you buy from me. Some items are special items that are first made after receipt of order. If you have ordered more goods are delivered only when the entire order is ready. Have questions about the delivery time, please feel free to contact me.


Your order will be delivered with Post Denmark or GLS. Did you order multiple items, we typically use a different package company. Shipping costs vary depending on the order are size – and if you live in Denmark or abroad. Our minimum price for shipments in Denmark is 55 DKK. You can see the shipping costs in the webshop when you have entered have entered your address. The cost is also clear from the order confirmation. Shipments abroad


If you regret your purchase, or you are not satisfied with the product you received, please contact me within 14 days after receipt of Then you must return the item to me within 14 days. If you are returning an item, make sure that the goods are packed carefully – it is recommended that you use the same packaging you received the goods in. The product must be unused and must be returned in the same condition as received. Always include a copy of the invoice, so I have all the necessary information. Once your return is received and verified, the purchase price refunded to your account. Shipping is not refundable – meaning only the item’s price, you will get back. You should be aware that the amount is always returned to the same account or mobilepay number that was used for the purchase. It may take a few days before you can see the amount in your account. In return, you must pay the shipping costs. Note that packages sent. COD is not received. Returns must be sent to:

Louiseheisel Copenhagen

C / O: Designerzoo

1620 Copenhagen V

Att .: Webshop

Grading, when you send it back:

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and the way it works. In other words – you can sample the goods in the same way as if you tried it in a physical store. If the product is proven beyond what is described above, we consider it as used, which means that you know the chagrin of purchase only get part or none of the purchase amount back, depending on the product’s commercial value. In order to receive the entire purchase amount return you must therefore do the same as you can in a physical store. You must test the product, but do not take the

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